If you received an item which you believe is faulty, shows signs of shipping damage, or in any way doesn’t meet your expectations based on the description in the listing, please do not hesitate to contact one of our Gear Experts. But let’s be honest, once in a blue moon stuff happens that’s out of anyone’s control. Our awesome warehouse staff put time and care into packaging your order up to make sure it all arrives to you safely. We’re confident your order will arrive ready to rock right out of the box.
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We’ve got some of the best guitar techs around to test out every instrument before it leaves our shop and give everything a full setup. What if there’s something defective with the item I purchased or it arrived with shipping damage?
You’ll never be stuck with something you aren’t happy with. But no matter what, we’ve got your back and we are here to help make sure you end up with the right gear for you. If it doesn't work the way you had hoped, we’ll provide you with return authorization information to send it back for an exchange, a refund, or in-store credit. This policy allows you to get your gear hassle-free and try it with your own rig to be sure that it truly fits with your playing style and sound. It's all part of our mission to bring the guitar shop to your living room. We’ve also got one of the best return policies in the business giving you a full 30 day trial period that starts when you receive your order for all new* items. Free Shipping - No Hassle Returns - 30 Day Trial PeriodĪt Music Store Live, we are proud to offer free shipping on just about everything we sell.